Cleaned and serviced before it is photographed · Faults named, not hidden · Worldwide delivery through eBay
Pre-loved Tactical Airsoft · Surplus · Outdoors

Good kit from players hanging up their rig

We buy whole collections from retiring airsofters, clean and service every piece, then sell it on honestly. Measured against a tape in the photographs, faults named rather than hidden.

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More arriving as the next collections come in

Returns and cancellation

A 14-day right to cancel for any reason, who pays the postage, and how to send something back.

Seller
ThinkWork Startup Consultancy Ltd, trading as Pre-loved Tactical
Company number
14427406 (registered in England and Wales)
Registered office
66 Paul Street, London, England, EC2A 4NA
Email
[email protected]

Changing your mind: your 14-day right

Because you are buying at a distance, you have a legal right to cancel for any reason at all - you do not have to have a reason, and you do not have to have opened the parcel. This is the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

  • You have 14 days from the day after your order arrives to tell us you are cancelling.
  • Then you have a further 14 days to get it back to us.
  • We refund within 14 days of the item reaching us, to the card you paid with.
  • We refund the price and the standard postage you paid to receive it. If you chose a faster delivery than our standard option, we refund the standard amount.

To cancel, email [email protected] with your order number. A line saying you are cancelling is enough - there is no form to fill in and no reason to give.

Who pays the return postage

Changed your mind: you pay to send it back. Get a proof of posting - until it reaches us it is your parcel, and that is the one bit of this that catches people out.

Faulty, damaged, or not as described: we pay, both ways. Send us a photograph first and we will send you a label or refund your postage. You are never out of pocket for our mistake.

The condition it comes back in

You may inspect an item the way you would in a shop. If you have used it beyond that - worn it on a game day, fitted it to a rifle, cut a strap - we may reduce the refund to reflect the loss in value. We will tell you the figure and why before we refund, not after.

Airsoft guns

The 14-day right applies to a RIF as it does to anything else. One difference: we can only accept it back from, and refund, the person who bought it, and it must come back by a carrier that accepts imitation firearms. Ask us before you post it.

If we decline a RIF sale because the defence does not check out, there is nothing to return and nothing to refund - the authorisation on your card is released and no money was ever taken.

What is not covered

A fault that was described in the listing. We name faults deliberately and in detail, and a described fault is part of the price you paid. Everything else is covered.

How to send something back

  1. Email [email protected] with your order number and whether you are cancelling or reporting a fault.
  2. We reply with the return address, same day where we can.
  3. Pack it so it arrives as it left, and keep your proof of posting.
  4. We refund within 14 days of it arriving, and email you when we do.

Nothing on this page reduces your statutory rights. If we have got something wrong, say so and we will put it right.

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